IcaAI answers your customers’ questions automatically, even while you’re working or after you’ve closed for the day.
Customers can ask about prices, services, products, and promotions at any time. When a customer wants to order or needs your decision, IcaAI forwards it to you.
No subscription. No app to install. Free trial credit when you sign up.
Example with fictional business data. Try the live demo yourself. tanyaica.id/c/demo
For example: "How much is an oil change?"
Using the prices and services you entered.
When a customer wants to order, has a complaint, or needs the owner’s decision.
The owner has to answer everything
IcaAI helps answer
The assistant only answers from the data you provide. Anything not in the data, or anything that needs your decision, is forwarded to you.
Service prices, spare parts, opening hours, service bookings.
More for repair shopsService list, treatment prices, schedules, reservations.
More for salonsMenu, prices, opening hours, location, orders.
More for food businessesPer-kilo prices, service types, turnaround time, pick-up and delivery.
More for laundriesIcaAI currently does not reply to messages sent to your business WhatsApp number. Customers chat through the IcaAI chat link. WhatsApp is only used to send notifications to you, the owner.
Tip: put your chat link in your WhatsApp Business greeting message so customers who message you on WhatsApp are pointed to your assistant.
The biggest fear with chatbots is made-up answers. IcaAI is built the other way round: it would rather ask you than guess.
Prices, opening hours, promotions, and services come only from the data you entered in the dashboard.
Every answer is checked by the system. Prices, links, or numbers that aren’t in your data are rejected automatically and the question is forwarded to you.
Questions that aren’t covered by your data aren’t answered with a guess. The customer is told the owner will get in touch.
Orders and appointments are always confirmed by you. Discounts only within the limits you allow.
Your WhatsApp number is never given to customers unless you allow it.
The assistant never pretends to be human and politely declines sensitive topics.
No monthly subscription. You only pay for AI usage.
| Activity | Amount |
|---|---|
| Total questions | 300 |
| Estimated cost per answer | ±Rp30–90 |
| Estimated monthly cost | Rp9.000–Rp27.000 |
The cost per answer depends on the length of the question and your business data. The actual cost of every answer is recorded in your dashboard.
Greetings, "forwarded" messages, and order forms don’t use any credit.
An illustration of how it’s used, not real customer data or results.
Pak Yanto services bikes while answering customer chats on his phone. Many questions are the same: the price of an oil change, opening hours, whether customers can wait.
When his hands are dirty or the shop is closed, replies come late. Some potential customers don’t wait and go to another shop.
Pak Yanto enters his price list, opening hours, and promotions, then puts the chat link in his Instagram bio and on Google Maps. The booking form is switched on.
Routine questions get answered without waiting. Bookings arrive in WhatsApp and the dashboard with the customer’s number, so Pak Yanto only needs to confirm when he has a moment.
Business type, address, opening hours, products or services with prices, promotions, and how to order. Give your assistant its own name, or keep "Ica".
A link like tanyaica.id/c/7sj382l394n is live right away, with a QR code to print for your counter.
Your Instagram bio, the website button on Google Maps, your WhatsApp Business auto-reply, or your landing page. Customers tap and start chatting.
No. Customers chat through the IcaAI chat link in their phone browser. WhatsApp is only used to send notifications to you. You can put your chat link in your WhatsApp Business auto-reply.
It doesn’t make things up. The question is forwarded to you, and the customer is told the owner will get in touch.
Every conversation is in your dashboard and searchable. Orders, complaints, and call-back requests are collected under Follow-ups, with a WhatsApp button for each customer.
No. You top up credit, and credit is only used when the assistant answers. See the estimate in the Pricing section above; the actual cost of every answer is recorded in your dashboard.
The chat stays open and customer messages are forwarded to you without an answer. Via Telegram, email, and the dashboard they’re forwarded without limit; via WhatsApp it’s limited to once a day for 3 days so the number doesn’t get blocked. You’re reminded before credit runs out.
Any time from the dashboard. The assistant uses the latest data immediately.
No. Customers just open the link on their phone, enter their name, and chat. Their WhatsApp number is only asked for when they want to order or be contacted.
There are several ready-made themes you can choose for free. A theme with your own logo and colours, as well as custom forms, can be made by the IcaAI team for a separate fee.
There are limits on messages per customer and per network, a message length limit, and you can set a daily spending limit in the dashboard.
Sign-up takes about 10 minutes. Your chat link goes live as soon as your business details are saved.